knot support
How can we help?
Tell us what happened and we’ll help you get back to your notes.
What to include
To help us understand the problem, include:
- your iPhone model and iOS version;
- the knot app version shown in Settings;
- the steps that led to the problem and what you expected to happen;
- the exact error message, if one appeared.
For technical issues, you can use Settings → Reliability and diagnostics → Export local diagnostics. The export contains operational details but excludes your notes, recordings, transcripts, vaults and chats. You decide whether to send it.
Quick answers
Where are my notes stored?
Your content stays on your iPhone. Readable vault folders and recordings are available in On My iPhone/knot; other working data stays in knot’s private app storage.
Does knot send notes to an AI server?
No. After you choose and download a model, transcription and language-model processing happen on your iPhone.
How do I delete or export my data?
Delete notes, recordings, downloaded models and processing history inside knot. Export a vault from its menu, or use Settings → Export all vaults before removing the app.
Which iPhones are supported?
knot 1.0 is intended for iPhone 17, iPhone Air and newer supported iPhones. App Store availability remains subject to the final compatible-device list generated by Apple.
Before uninstalling
Export important vaults first. Removing knot deletes its private app container. Files you exported elsewhere, and Calendar events or Reminders you created, are not removed automatically.